Refund Policy
If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Items must be in new condition with tag and original packing slip for return. Items must be shipped back to our warehouse in 7 business days once the RMA approval has been processed Please note : We do not provide a return label for refunds or exchange. The only time we will provide a return label is when we shipped a wrong item. Thank you. If you have received a damaged item, please notify us within 2 days in order for an eligible exchange - Please note : We do not provide refunds on damaged items but only exchange. *please note that Christmas related products such as decoration/ Christmas theme clothing and home items are non refundable (exchange only if arrived damaged) **NO refund on Clearance items. Exchange only if damaged upon arrival. Please notify us within 3 days upon delivery if exchange is needed. Customers must return the item back to our office at their own cost in order for us to process the replacement. ***Lost package. if the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed. Sellers may request to file a claim but a case number along with the staff/agent name and number must be provided within 2 business days from the date of delivery (provided by the courier).
We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address. For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package. Clothing items : Please be aware that measurement may not be exactly shown on the listing as it may be slightly different due to the measuring method. We can process a return on buyers' pay for return. *claiming on a non-delivered item. As of Feb 2022, USPS /UPS no longer accept claims once their website indicates the package has been delivered.
Customers may file a police report and use the report to file a claim with their home insurance. Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment.
We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address. For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package. Clothing items : Please be aware that measurement may not be exactly shown on the listing as it may be slightly different due to the measuring method. We can process a return on buyers' pay for return. *claiming on a non-delivered item. As of Feb 2022, USPS /UPS no longer accept claims once their website indicates the package has been delivered.
Customers may file a police report and use the report to file a claim with their home insurance. Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment.